Development and Validation of a Questionnaire to Measure the Acceptance of Cloud Computing in Public Sectors

Abstract

The cloud computing is growing with a variety of facilities available as well as the benefits that users will enjoy. The use of cloud computing has also expanded to the public sector to provide a better service experience. The question arises when there is an imbalance in the use of the cloud-based applications provided. A study on cloud computing acceptance among the public sector needs to be conducted. This study aimed to evaluate the face and content validity of the new instrument for cloud computing acceptance among Malaysian public sectors. There are ten non-expect in the IT and non- IT field participated in face validity. They rated the instrument for the relevance of each item based on a dichotomous rating of favourable or unfavourable. The feedback and comments are taking into consideration. An expert panel of eight academicians is involved in evaluating the judgmental evidence of the instrument for content validity. Items with Content Validity Index (CVI) greater than 0.80 were included in the final instrument. The final instrument contained 74 items of 5-point Likert scale multiple-choice options, classified under three dimensions, namely (1) technological; (2) human; (3) Technology Readiness Index; and attitude and behaviour. The finding supports the face and content validity of this 74-item questionnaire, hence could be further researched on construct validity.