Ranking For Technology Influencing Factors Towards Location Based Services Adoption In E-Government

Abstract

E-government is known to have adopted the use of location-based applications. This study identifies the technological factors that influence the adoption of location-based services (LBS) in e-government application from the perspective of public sector in Malaysia. The technological factors were identified through previous work and expert studies to determine important elements for the adoption of LBS in e-government applications. In this research, the fuzzy Delphi method was used to obtain the result. Therefore, 12 experts from e- government and LBS participated in the process. The result of this study was a consensus on 10 important elements of the technological influencing factors of e-government: integrated services; near real-time information; emergency alert; sustainability; compatibility; rapid provision of information; provision of useful information; reliability; ease of use (usability); and privacy. These factors were then ranked using the fuzzy Delphi method as the consensus of the expert study.