MOHD ARIF, Shaiful Annuar; ISMAIL, Saiful Adli; ABU BAKAR, Nur Azaliah. Advancing Public Complaint Management in Malaysia: A Data-Driven Dashboard Solution for SISPAA. Open International Journal of Informatics, [S. l.], v. 13, n. 2, p. 29–40, 2025. DOI: 10.11113/oiji2025.13n2.340. Disponível em: https://oiji.utm.my/index.php/oiji/article/view/340. Acesso em: 18 feb. 2026.